Terms and Conditions

 1. General Terms

1.1. Website and Social Media Use

Your access to and use of simplyguthealth.co.uk and any associated social media pages (collectively referred to as "the platforms") are subject to these Terms and Conditions. By using the platforms, you agree to comply with them. If you do not accept these Terms and Conditions, you must immediately stop using the platforms.

1.2. Advice Disclaimer

The content on the platforms does not constitute medical or professional advice and should not be solely relied upon for decision-making.

1.3. Changes to the Platforms and Terms

Simply Gut Health reserves the right to change, suspend, or remove the platforms or any part of them without notice. By continuing to use the platforms, you accept any updates to these Terms and Conditions.

1.4. Links to Third-Party Websites and Social Media

The platforms may contain links to third-party websites and external social media accounts. Simply Gut Health does not endorse or take responsibility for their content or availability.

1.5. Copyright and Intellectual Property

All copyright, trademarks, and intellectual property rights on the platforms belong to Simply Gut Health or its licensors. Content may not be copied, reproduced, stored, or distributed without prior written consent, except for personal, non-commercial use.

1.6. Limitation of Liability

The platforms are provided "as is" without guarantees of uninterrupted service, security, or error-free operation. Simply Gut Health is not liable for any indirect, consequential, or punitive losses, except in cases of negligence causing death or personal injury.

1.7. Force Majeure (Unforeseen Events)

Simply Gut Health shall not be liable for delays or service disruptions caused by events beyond our control, including but not limited to: Natural disasters (floods, fires, earthquakes), Pandemics or public health emergencies, Government regulations or restrictions, Cyberattacks, power outages, or technical failures, Strikes, labour disputes, or supplier failures.

1.8. Customer Responsibilities

Customers are responsible for 

• Providing accurate information, including medical history where      applicable.
• Complying with all courses, reporting, and service requirements.
• Keeping records of communications, payments, and reports.

1.9. Termination of Service

Simply Gut Health reserves the right to terminate services if a customer engages in abusive, fraudulent, or unlawful behaviour, fails to provide accurate information or comply with service requirements or violates these Terms and Conditions.

1.10. Dispute Resolution

If a dispute arises, customers must first contact us at info@simplyguthealth.co.uk to seek resolution. If unresolved, both parties agree to attempt mediation before taking legal action.

1.11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

2. Clinical and Therapy Appointments

2.1. Booking and Payment

Full payment is required at the time of booking an initial appointment. If you cannot attend, at least 48 hours’ notice must be given via email.

2.2. Course Enrolment and Suitability

After the initial appointment, your suitability for a therapy course will be assessed. You will either be:

Invited to join a course, or provided with a detailed letter outlining the outcome.

2.3. Documentation and Compliance

Pre-assessment forms must be completed before your first session. Failure to complete forms or comply with course guidelines may result in cancellation without a refund. 

2.4. Course Fees and Pricing

Course prices are subject to change without notice.

2.5. Attendance Policy

Failure to attend scheduled appointments once a course has started will result in no refund.

2.6. Medical Advice

Simply Gut Health does not provide medical diagnosis. You should consult a doctor before starting treatment. By booking, you confirm that pre-assessment forms have been completed truthfully.

3. Reporting Services

3.1. Currency and Fees

Payments made in non-GBP currencies will incur a conversion fee, which will be provided at the time of pricing. This fee is non-refundable.

3.2. Report Processing and Turnaround Time

Reports are processed within 14 days after receiving both the required data and full payment. Customers may request expedited processing for an additional fee. However, we reserve the right to refuse acceleration, even if the fee is paid. If refused, the acceleration fee will be refunded. 

3.3. Data and Payment Handling

Data is retained for 14 days from receipt. If full payment is not received within this period, all submitted information will be permanently deleted. Payments are held for 14 days. If the required data is not received within this period, 50% of the payment will be refunded, with the remaining 50% retained as a non-refundable deposit.

3.4. Report Compatibility and Additional Fees 

Simply Gut Health can only process reports from compatible systems, specifically Laborie equipment. If other systems are used, additional fees may apply to cover equipment or software rental, and in some cases, travel expenses. These costs will be provided at the time of pricing.

3.5. Refunds

Refunds will be processed via the original payment method within 30 days. The conversion fee for non-GBP payments is non-refundable. 

3.6. Reporting Standards and Clinical Responsibility

Simply Gut Health processes and interprets reports in accordance with UK guidelines and adheres to any standardised classifications that are defined as gold standard, whether UK-based or international. Our reports provide objective findings based on the data received, but they do not constitute medical diagnoses or treatment recommendations. It is the responsibility of the patient’s clinician to exercise professional judgement in interpreting and applying our findings within the context of their clinical decision-making.

4. Confidentiality, Data Retention, and Child Protection

4.1. Data Protection and Privacy

Simply Gut Health complies with UK data protection laws. We do not share customer data with third parties. Personal data is stored securely and used only for service-related purposes.

4.2. Confidentiality of Therapy Sessions

Therapy records are strictly confidential and only accessed by authorised staff. Clients may request a copy or deletion of their records, subject to legal requirements. 

4.3. Retention of Records (Children’s Health Records)

Simply Gut Health retains children's health records as required under UK governance laws. Records are securely stored and only deleted when legally permitted. 

4.4. Child Protection and Safeguarding

Simply Gut Health is bound by UK child protection laws. If we believe a child is at risk of harm, neglect, or abuse, we are required to escalate concerns to the relevant authorities, including; Social Services, The Police, Health Visitors or other safeguarding professionals

5. No Guarantee of Results

Simply Gut Health makes no guarantees regarding the effectiveness of therapy or reports. Results depend on individual health conditions, adherence to therapy recommendations, external factors beyond our control.

Simply Gut Health is not liable for any adverse reactions, injury, or illness resulting from the preparation or consumption of any recipes shared via our website, social media, or printed materials.